Privacy Policy

Who we are

Credora Finance (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Residential address
  • Date of birth
  • Employment and income information
  • Financial and credit-related information
  • Information submitted through online forms, enquiries, or applications

We may also collect non-personal information such as IP addresses, browser type, device information, and website usage data.

How We Collect Information

We collect information when you:

  • Visit our website
  • Complete online forms
  • Request information or a quote
  • Apply for finance or related services
  • Contact us by phone, email, or other communication channels

How We Use Your Information

We use your personal information to:

  • Provide mortgage and finance services
  • Assess loan and finance applications
  • Communicate with you regarding our services
  • Respond to enquiries
  • Improve our website and customer experience
  • Meet legal and regulatory obligations
  • Send marketing communications where permitted by law

Disclosure of Personal Information

We may disclose your information to:

  • Lenders and financial institutions
  • Credit reporting bodies
  • Mortgage aggregators and service providers
  • Legal, accounting, and compliance advisers
  • Government and regulatory authorities where required by law

We do not sell your personal information to third parties.

Marketing Communications

With your consent, we may send updates, newsletters, and promotional information. You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour. You can adjust your browser settings to refuse cookies, although some website features may not function properly.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no internet transmission or electronic storage method is completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Complaints

If you have concerns about how we handle your personal information, please contact us. We will investigate and respond to your complaint as required by applicable privacy laws.

Contact Us

Redora Finance

Email: [email protected]

Website: https://credorafinance.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

Office of the Australian Information Commissioner (OAIC)

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.